Returns and Refunds
If for any reason you are unhappy with any of the products you have purchased from us we offer a fair 14 day return window, in this time limit you are subject to get full refund or exchange of faulty items. However, the right to return the goods to us will not apply in the event that the product has been used. If the item was purchased as part of a kit, the entire kit must be returned unused to qualify for a refund.
The cost of returning goods shall be upon you and we recommend that you obtain proof of postage and return via a reputable courier or Royal Mail Recorded Delivery.
Please ensure that the goods are suitably packaged to prevent damage in transit. We reserve the right to deduct the cost of replacing these items from any refund when goods are returned to us damaged (if we are not notified beforehand).
Returns Policy for Faulty Goods
If the goods are faulty, incorrect or damaged on delivery, we will meet the cost of return
We will not be liable to you for any loss of profits, administrative inconvenience, disappointment, indirect or consequential loss or damage arising out of any problem in relation to the goods and we shall have no liability to pay any money to you by way of compensation other than any refund we make under these conditions.
How do I Notify You?
You should email us at firstname.lastname@example.org to notify us of your return and explain the reason why so we can record the delivery. Alternatively, please contact a member of the customer support team on 0800 888 6000 or 01827 300 970 during office hours (9am to 5pm Mon - Fri).
When sending returns please address the package to:
Pest Control Supplies Ltd
Unit 3, Manor Road Industrial Estate
Please ensure your package is returned within the 14 day limit.